What our customers say…
Go ahead and share your candid feedback on your purchase experience and the customer support offered by Leica UAE.
The best Leica Store !
“I was transiting through Dubai and realised I had left behind my 'M adapter T', rendering my kit unusable (SL -Type 601 and noctilux). My previous experience of searching for Leica gear in UAE was futile, but this time came across Perpetual Exposure and leicauae.com after a desperate google search. The events from then on were a revelation. As I was searching for the adapter in the products section, an online chat session popped up. Stock availability was promptly confirmed and one put away. I took a cab to the store - a bit hard to find in a high rise office building. Then I walked into this magnificent store. Every product including sport optics was on display. Not sterile or on pedestals. Just displayed inviting one to handle the cameras, lenses and the accessories. Next door was their academy for courses and demos. Above all, I met Mr. Asaad Abboud, the managing partner. It was a sheer joy to be shown every piece of equipment of interest with a passion for the product only matched by the technical know how. There were 2 - 3 other customers in the premises but the time taken to explain and allow me to enjoy the experience was not a problem for Asaad and his staff Abdul. I even tried the Q for digiscoping. I ended up buying a few items. However, I got the sense that even if I did not buy a single piece of gear, I would have been extended the same enthusiasm and welcome by Asaad. I have been to great Leica boutiques and stores from Frankfurt to San Francisco; New York to Melbourne (home town). But I can categorically say that Leica UAE experience was the best ever. Sheer passion and unsurpassed understanding of the merits of the gear for the pleasure of taking photos and a willingness to let the potential customer experience that feeling set this store apart from any other I have been to. The prices were on par or cheaper as well. I sincerely hope that this experience would be preserved when you move into a new store at the ? Dubai Mall. I would be back just to enjoy the passion for photography.
- Dr. Siven Seevanayagam
“It was a pleasure to chat with miss Tania, very helpful and professional Thanks
- Dr Altonchi
“One of the best setvice I've ever seen! Thnks a lot
Speedy & Excellent Service !!!
“Received the camera in real fast time! Supported by excellent customer service team!!
Raaj is awesome!
“Thank you for assisting me with trying to find a few bits of information about my Leica 🙂 glad Raaj was able to help.
- Chadi Nassar
WHERE CREDIT IS DUE
“Hello, Received the item it was super fast! Ordered on Thur and received it on Mon all the way in HongKong. It was one of the BEST experiences I've ever had for online purchases and 100% better than say B&H where I also by a lot from. CREDIT to the staff a BIG THANK YOU! Jeffrey
- Jeffrey Leong
My first real Leica!!
“Just bought my first real Leica Q! I can now belong to the elite group of Leica shooters. What an amazing experience! And the people at Leica UAE were helpful and professional... come and experience Leica in Dubai!!!
“Excellent we chat service from Tania...accurate feedback and quick response
Good service. Fast delivery.
“Thanks for Tania. Very professional and helpful chat. The camera was shipped within hours of purchase and arrived in HK in 3 days. The packaging was carefully done too. Thanks Dima for reaching out after the purchase.
“Thanks for Dima, she proactively contacted me back for the camera able to ships to my country. Exceeded my expectation.
- Jay Ho
“Very professional, very fast very useful. So rare in Dubai!!! Well done
- marco saviozzi
Great online help
“Thanks a lot for the quick online help. The chat with Richard was great and helpful. Really good customer service.
“Thanks for the fast and useful chat!
- sina nasiri afshar
Amazing chat with Sarah
“Thanks for the chat feature its very helpful and convenient Also Sarah was very helpful answering all my questions
- mohamed alfaris
“Item as described, quick delivery.
- Dr. Jurgen S.
“Used your chat line (Tania- Junior support). Very helpful and responsive. Thank you
- J Hymes
“Excellent Product Knowledge and Service and after sale support. Thanks.
- Hani Bakr
great help on online chat
“your online chat helped me make my mind about purchase. her name is tonia i think 🙂
- Violeta Slepcevic
“I feel compelled to write a feedback about my experience as I have rarely witnessed such outstanding service from an online store. In a time where we are just a number for the major retailers, Leica UAE has proven that there are still retailers out there that care about the human touch without compromising on the professional approach. The sales staff made sure to answer all my questions through their chat platform and made me feel as if I was in their actual store! The purchase process was very efficient and seamless and the speed in which my order was processed and shipped was outstanding. I received my order in two days as I was not available to receive the next day and it was packaged in a very safe way. I can not thank you enough for this great service and I will surely be buying again in the future!
“Excellent online services. Immediate reply on the chat platform. Overall, it was indeed a great online purchase experience. Delivery was fast and I received my order in a great condition! Well done Leica UAE!
- Abdulhamid H.