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Customer Care

Perfect maintenance and repair of your Leica products.

In photography, in-depth knowledge is just as important as the use of finest optical elements. That is why our technicians have a profound understanding of Leica products. Whether you own a M-Camera, spotting scope or binoculars, they are there to help you with your Leica product.

As experts in their field, they know how to ensure the quality, precision, long life, and intrinsic value of your product. Furthermore, they strive to find the best solution for your individual needs – from counsel to sales and repair & maintenance services.

How to place a repair order

Please enclose your name, address, phone number, and e-mail address with a description of the malfunction. To benefit from your warranty, please enclose the correspondent warranty card as well (e.g. a copy of the valid warranty card and/or of the invoice, indicating the date of purchase).

To place your repair order, please download the form “Repair and Service Form” below and enclose it to your shipment. Alternatively, you can drop off the order to your local Leica store. 

Leica will not charge for quotes or rejections.

Send to:

Leica Store Dubai

GF317 , The Dubai Mall

Downtown, Dubai, United Arab Emirates


Spare Parts


Our Customer Care team keeps a wide selection of spare parts for your Leica equipment. These include caps for binoculars, parts from older camera models and other items not in our retail range. Please email the team and submit your enquiry below.


Your Leica.
Your world.

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Need Help?

Call us on 00971-4-5586750 or email us anytime on

You can also use the chat platform to chat with us 24/24

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